Last updated: September 2026
We want you to know exactly what you are paying for before any work begins. This policy explains cancellations, refunds and corrections.
Free plan review
Reviewing your plans and sending a quote is always free, with no obligation to proceed.
Cancelling before work starts
If you cancel after approving a quote but before we start work, any amount you have paid is refunded in full.
Cancelling after work starts
If you cancel once work is underway, we charge for the work completed up to the cancellation and refund any remaining balance you have paid. We will share what has been completed.
Errors in our work
If you find an error in quantities or pricing that falls within the approved scope, tell us and we will correct it at no charge, as quickly as we can.
Late delivery
If we miss the agreed delivery date for reasons within our control, contact us and we will work with you on a fair resolution, which may include a partial or full refund.
Revisions for addenda
Updates for addenda or revised drawings covering the same scope are included. New scope is quoted separately before any work begins.
How to request a refund
Email support@buildbetterestimates.com with your project name and the reason for your request. We reply within one business day, and approved refunds are returned to the original payment method.